Refund policy

Thank you for shopping with us! Due to the custom, handmade nature of our tumblers, all sales are final, and we do not accept returns, exchanges, or cancellations. We take great care in packaging your orders securely; however, we are not responsible for any damaged cups once they have been received and successfully delivered to your possession. Any damage that occurs after receipt: including drops, cracks, or improper washing, is the sole responsibility of the customer and will not be eligible for a refund or replacement. Please remember that minor variations and unique imperfections are a normal part of the handcrafted process and do not qualify as product defects.